Terms of service

Last updated November 6, 2026

These Terms of Service govern access to and use of https://furwickpets.com and any purchase from Furwick Pets. The website and store are operated by FURWICK PET GOODS LLC. By using the website, you agree to these Terms of Service and the policies linked from the website.

Store Operator

Furwick Pets is the online storefront of FURWICK PET GOODS LLC, a Kentucky limited liability company. Our registered business address is 3169 Valley Blvd, Bowling Green, KY 42161, United States.

Eligibility and Acceptable Use

You must be legally capable of entering into a binding agreement in your jurisdiction to place an order. You may use the website only for lawful personal or commercial shopping purposes. You must not interfere with website security, introduce malicious code, scrape or copy protected content without permission, use false account information, or attempt fraudulent transactions.

Product Information

We work to present product descriptions, dimensions, materials, colors, compatibility information, photographs, availability, and pricing accurately. Screen settings, lighting, manufacturing tolerances, and product updates may cause minor differences. Product images are illustrative, but the material characteristics shown on the product page form part of the product description.

Orders and Acceptance

Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt but does not necessarily constitute final acceptance. We may refuse or cancel an order before shipment for payment failure, suspected fraud, inaccurate listing information, inventory errors, shipping restrictions, legal requirements, or an obvious pricing error. If we cancel a paid order, we will refund the amount charged.

Pricing Payment and Taxes

Prices are displayed in U.S. dollars unless stated otherwise. Applicable sales tax is calculated at checkout based on the order and destination. The total amount, including taxes and any applicable charges, is shown before payment. Standard shipping within our service area is free. Payment must be authorized before fulfillment.

Shipping Returns and Refunds

Shipping is governed by our Shipping Policy. Returns, exchanges, and refunds are governed by our Return and Refund Policy. Those policies form part of these Terms of Service.

Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity under your account. Notify us promptly if you believe your account has been accessed without authorization.

Intellectual Property

The website design, text, graphics, logos, photographs, product presentation, and other original content are owned by or licensed to FURWICK PET GOODS LLC and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or commercially exploit this content without prior written permission, except as permitted by law.

Third Party Services and Links

The website may use third-party services for hosting, payments, analytics, shipping, communications, and other functions. Third-party links are provided for convenience. We do not control third-party websites and are not responsible for their independent content or privacy practices.

Reviews and Submitted Content

If you submit a review, photograph, comment, or other content, you confirm that you have the right to submit it and that it is accurate, lawful, and does not violate another person’s rights. You grant us a non-exclusive, worldwide, royalty-free license to display and use that content in connection with the store, subject to applicable privacy law. We may remove unlawful, fraudulent, abusive, or irrelevant content.

Disclaimer

We do not promise that the website will always be uninterrupted or error-free. To the maximum extent permitted by law, the website is provided on an as-available basis. Product warranties, if any, are described on the applicable product page or supplied with the product. Nothing in these terms excludes warranties or consumer rights that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by law, FURWICK PET GOODS LLC is not liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products. For a claim relating to a purchase, our aggregate liability will not exceed the amount paid for the affected product, except where a different remedy is required by law. This limitation does not apply to liability that cannot legally be limited.

Indemnification

To the extent permitted by law, you agree to indemnify FURWICK PET GOODS LLC against third-party claims arising from your unlawful misuse of the website, violation of these terms, or infringement of another person’s rights.

Changes to These Terms

We may update these Terms of Service to reflect operational, legal, or technical changes. The updated date will appear at the top of this page. Changes apply prospectively from publication unless the law requires otherwise.

Governing Law

These terms are governed by the laws of the Commonwealth of Kentucky and applicable federal law, without limiting any mandatory consumer protections that apply in your state of residence. We encourage you to contact customer service first so we can address any concern promptly.

Contact

Email: support@furwickpets.com

Phone: +1 504-289-7898