Frequently Asked Questions

Last updated November 6, 2026

Where do you ship

We ship only to addresses in the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO or FPO addresses, or international destinations.

How much is shipping

Standard shipping is free on all orders within our service area. There is no minimum order requirement.

How long does delivery take

The estimated total delivery time is 3 to 5 business days after order confirmation. This generally includes approximately 1 business day for processing and 2 to 4 business days for carrier transit.

How can I track my order

We send tracking information to the email address used at checkout when it becomes available. You can use the tracking link in that email. Carrier tracking may take up to 24 hours to show movement.

Can I cancel or change an order

Contact us as soon as possible. We will try to help before fulfillment begins, but changes cannot be guaranteed after the order is processed or shipped.

What is your return window

You may request an eligible return within 14 business days after carrier-confirmed delivery.

Who pays for return shipping

We pay the return shipping cost for approved returns and exchanges and provide a prepaid shipping label. We do not charge a restocking fee.

When will I receive my refund

Approved refunds are issued to the original payment method within 3 business days after we receive and inspect the returned goods. Your financial institution may require additional time to post the credit.

What should I do if an item is damaged or incorrect

Contact us with your order number and photographs of the item, packaging, and shipping label when available. We will review the issue and arrange an appropriate replacement or refund at no cost to you.

Where should I send a return

Approved returns are sent to our registered business address at 3169 Valley Blvd, Bowling Green, KY 42161, United States. Contact us first so we can provide authorization and a prepaid label.

How do I contact customer service

Email support@furwickpets.com or call +1 504-289-7898. Our business hours are Monday through Friday, 9:00 AM to 6:00 PM Central Time, excluding public holidays.