Track Your Order

Last updated November 6, 2026

After your order ships, we send a shipping confirmation containing the available carrier name and tracking link to the email address used at checkout.

How to Track

• Open the shipping confirmation email and select the tracking link.
• If you have a customer account, sign in and review the applicable order status.
• If you cannot find the email, check your spam or promotions folder.
• Allow up to 24 hours after shipment confirmation for the carrier to display the first tracking scan.

Tracking Has Not Updated

Carrier scans may be delayed while a parcel moves between facilities. If tracking has not updated for more than 2 business days or the estimated delivery date has passed, contact us so we can review the shipment.

Tracking Shows Delivered but the Package Is Missing

Check the delivery area, household members, building reception, parcel locker, and nearby locations where the carrier may have placed the package. If it is still missing, contact us promptly with your order number so we can review the delivery information and assist with the next steps.

Tracking Support

Email: support@furwickpets.com

Phone: +1 504-289-7898

Include your order number and the email address used at checkout. Do not send complete payment card information.