Shipping policy
Last updated November 6, 2026
This Shipping Policy explains where we deliver, how much shipping costs, and when customers can expect delivery. Furwick Pets is operated by FURWICK PET GOODS LLC.
Delivery Area
We currently ship only to valid delivery addresses in the contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories, APO or FPO addresses, or international destinations.
Shipping Cost
Standard shipping is free for every order delivered within our service area. There is no minimum purchase requirement and no standard shipping fee is added at checkout.
Order Processing and Delivery Estimate
The total estimated delivery time is 3 to 5 business days after order confirmation. This estimate includes approximately 1 business day for processing and 2 to 4 business days for carrier transit. Business days are Monday through Friday, excluding U.S. federal and carrier holidays.
Orders and customer service requests received outside our business hours are reviewed on the next business day. During unusually high demand, severe weather, carrier disruption, or other circumstances outside our reasonable control, delivery may take longer. We will provide available tracking information and communicate material delays when possible.
Shipping Origin
Orders are dispatched from our business shipping address at 3169 Valley Blvd, Bowling Green, KY 42161, United States. The shipping origin and seller identity shown on the website are provided transparently and should match the information associated with your order.
Carriers and Tracking
We may use USPS, UPS, FedEx, or another suitable domestic carrier. When tracking becomes available, we will send it to the email address provided at checkout. Tracking may take up to 24 hours to display movement after the carrier receives the parcel.
Address Accuracy
Review your delivery address before submitting the order. Contact us immediately if you notice an error. We cannot guarantee an address change after fulfillment begins. Customers may be responsible for delays or additional delivery attempts caused by an incorrect or incomplete address they supplied, except where the error was ours.
Lost Delayed or Damaged Parcels
If tracking shows an unusual delay, delivery to the wrong location, or a damaged parcel, contact us with your order number. We will review the carrier information and assist with a trace, replacement, or refund as appropriate. Do not discard damaged packaging until we confirm that photographs or carrier inspection are no longer needed.
Multiple Packages
An order may arrive in more than one package. If this happens, the shipment confirmation may contain more than one tracking number. Separate packages do not create additional shipping charges.
Shipping Contact
Email: support@furwickpets.com
Phone: +1 504-289-7898
Business hours: Monday through Friday, 9:00 AM to 6:00 PM Central Time, excluding public holidays