Privacy policy
Last updated November 6, 2026
This Privacy Policy describes how FURWICK PET GOODS LLC, operating Furwick Pets at https://furwickpets.com, collects, uses, discloses, and protects personal information when you visit the website, place an order, contact us, or otherwise use our services.
Information We Collect
- Contact information, including name, email address, telephone number, billing address, and delivery address.
- Order and transaction information, including products purchased, order history, payment status, refunds, and customer service records.
- Payment information processed by payment providers. We generally do not receive or store complete payment card numbers.
- Account information, including login details and saved preferences if you create a customer account.
- Device and usage information, including IP address, browser type, device identifiers, pages viewed, referring pages, cookie identifiers, and interactions with the website.
- Marketing preferences and communications, including whether you open or interact with messages where permitted by law.
- Information you submit through reviews, surveys, forms, photographs, or customer support communications.
How We Collect Information
We collect information directly from you, automatically through the website and cookies, and from service providers that support payments, fraud prevention, shipping, analytics, advertising, and customer communications.
How We Use Information
- Process payments, fulfill orders, provide delivery updates, manage returns, and issue refunds.
- Provide customer support and respond to questions, complaints, and requests.
- Operate, secure, troubleshoot, personalize, and improve the website and services.
- Detect and prevent fraud, abuse, security incidents, and unlawful activity.
- Send service messages and, where permitted, marketing communications.
- Comply with legal, tax, accounting, recordkeeping, and regulatory obligations.
How We Disclose Information
We disclose personal information only as reasonably necessary to operate the store, complete transactions, comply with law, and protect legitimate interests. Recipients may include Shopify, payment processors, financial institutions, shipping carriers, fulfillment and returns providers, cloud hosting and security providers, analytics and advertising providers, customer service and email providers, professional advisers, government authorities when legally required, and a buyer or successor in a permitted business transaction.
We do not sell personal information for money. Some use of analytics or advertising cookies may be considered sharing or targeted advertising under certain U.S. state privacy laws. Where required, you may opt out through the cookie or privacy choices made available on the website or by contacting us.
Shopify
Our store is hosted on Shopify. Shopify processes information to provide the ecommerce platform, checkout, security, and related services. Shopify may process information under its own privacy documentation and agreements with merchants.
Cookies
We use cookies and similar technologies for essential website functions, preferences, analytics, security, and, where enabled, marketing. More information is available in our Cookie Policy. You can manage available choices through our cookie banner or browser settings, although disabling essential cookies may prevent checkout or account functions from working correctly.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfillment, customer service, legal compliance, accounting, dispute resolution, fraud prevention, and enforcement of agreements. Retention periods vary depending on the type of information and applicable legal obligations.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No transmission or storage system is completely secure, so we cannot guarantee absolute security. Protect your account password and contact us if you suspect unauthorized activity.
Your Privacy Choices and Rights
Depending on your state of residence and subject to legal exceptions, you may have the right to request access to, correction of, or deletion of personal information; obtain a portable copy; opt out of certain targeted advertising, sale, or sharing; limit certain uses of sensitive information; or appeal a denied request. We will not unlawfully discriminate against you for exercising an applicable privacy right.
To submit a request, email us using the contact information below and describe the request. We may need to verify your identity before responding. An authorized agent may submit a request where permitted by law, subject to verification of authority.
Marketing Communications
You may unsubscribe from promotional email by using the unsubscribe link in the message. Even after opting out of marketing, you may still receive transactional communications concerning orders, returns, security, or customer service.
Children
The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.
Changes to This Policy
We may update this Privacy Policy when our practices, technology, or legal obligations change. The updated date will be shown at the top of the policy. Material changes will be communicated when required by law.
Privacy Contact
Company: FURWICK PET GOODS LLC
Address: 3169 Valley Blvd, Bowling Green, KY 42161, United States
Email: support@furwickpets.com
Phone: +1 504-289-7898