Contact Us

Last updated November 6, 2026

We are available to help with product questions, order updates, shipping, returns, exchanges, refunds, and privacy requests.

Customer service email: support@furwickpets.com

Customer service phone: +1 504-289-7898

Business hours: Monday through Friday, 9:00 AM to 6:00 PM Central Time, excluding public holidays

Business address: 3169 Valley Blvd, Bowling Green, KY 42161, United States

Messages received outside business hours are reviewed on the next business day. For order-related inquiries, include your order number, the email address used at checkout, and a brief description of the request. Do not email complete payment card information.

Return Requests

Email us before returning a product. We will review the request and provide authorization, instructions, and a prepaid return label for an approved return.

Start a return: support@furwickpets.com

Privacy Requests

Use the same customer service email and write Privacy Request in the subject line. Describe the request and the state in which you reside. We may need to verify your identity before responding.